We emphasize providing premium merchandise alongside reliable fulfillment. If your package does not fully meet your expectations, our team processes product returns and provides standard solutions or replacement items within a 30-day window following delivery (or the initial dispatch date, taking whichever happens later). To qualify, you must supply photographic or video verification showcasing one of the following issues:
The item possesses structural flaws or production damage.
The delivered merchandise varies significantly from the visuals displayed on our storefront.
If your situation matches these requirements, please get in touch with our helpdesk.
Reimbursements
Upon physical receipt and verification of your sent package, an email notification will be delivered to your inbox. Once validated, your financial payback will be issued automatically as a statement credit to your initial payment card or account within several business days.
Delayed or Unreceived Paybacks
If your financial payback has not yet appeared in your accounts:
Re-examine your current banking statements.
Communicate with your credit card issuer, as technical post times fluctuate between institutions.
Consult your personal banking branch, since internal processing delays frequently occur.
If you have executed all of these verifications and your funds remain missing, please message our support desk at hi@alurevi.com
Product Replacements
Our team solely handles direct item swaps for pieces that arrive damaged or broken from production. To request an identical swap, please contact us via email at hi@alurevi.com
Logistics for Sent Packages
Shoppers must assume full financial responsibility for inbound package transit expenses.
Transit speeds for incoming replacement pieces will vary depending on your destination area.
For packages maintaining a total value exceeding $75, we strongly suggest choosing a registered, trackable shipping option or purchasing postal protection. We cannot guarantee that your sent package will successfully reach our facility.
For any additional questions, please reach out to us directly at hi@alurevi.com.